I8999's Privacy Policy — Your data is safe with us

I8999 is an online gaming and entertainment platform serving users in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains how i8999 collects, uses, stores, and protects your personal information.

This Privacy Policy applies to all i8999 services, including the website, mobile application, and other digital platforms. We manage your personal information in accordance with applicable Bangladesh data protection laws and international standards.

This policy was last updated in January 2026. We may revise this Privacy Policy from time to time, so we recommend checking this page regularly.

I8999 collects the following types of information to deliver its services. We only collect what is necessary and nothing more.

I8999 collects your information in several ways. We are fully transparent about each method:

• Via direct submission: Information you provide directly when registering, logging in, or updating your profile.
• Automatically: Through cookies, web beacons, and similar technologies when you use our website or app.
• At the time of transaction: When you make a deposit, withdrawal, or any other financial transaction.
• From support contact: Information you share when contacting our customer care team.
• During the verification process: From documents submitted during KYC or age verification.
• From third parties: Limited data from payment gateways or identity verification services.

We do not collect information from minors (under 18) on our platform. If we become aware that a minor's data has been collected, it will be deleted immediately.

I8999 uses your personal information only for specific, legitimate purposes. We never use your data for unnecessary reasons:

• Account Management: To secure account registration, login, and account integrity.
• Service delivery: For gaming services, payment processing, and bonus management.
• Legal Compliance: To meet KYC, Anti-Money Laundering (AML), and other regulatory obligations.
• Security: To prevent fraud, hacking, and unauthorized activity.
• Contact: For important updates, transaction confirmations, and customer support.
• Promotional communications: To inform you about special offers and bonuses, with your consent.
• Service improvement: Usage patterns are analyzed to further improve the platform.
• Dispute resolution: As evidence in the event of a complaint or dispute.

I8999 does not sell your personal data or share it with third parties for advertising purposes. However, your information may be shared in the following limited circumstances:

• Payment processors: To process transactions via mobile banking services such as Mobile Banking, Nagad, Rocket, and others.
• Identity verification services: With verified third-party providers to complete the KYC process.
• Legal Authority: In response to court orders, government investigations, or other legal obligations.
• AML Authority: To the relevant regulatory authority in cases of suspicious financial activity.
• Business successors: With the new entity in the event of an acquisition or merger involving i8999.

We have confidentiality agreements in place with all third-party partners, who are required to comply with our data protection standards. Only the minimum necessary information is ever shared.

I8999 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytical cookies: Platform usage statistics are collected to improve our services.
• Security cookies: To detect fraud and suspicious activity.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect certain features of the platform.

I8999 follows industry-standard security practices to protect your information. Our security framework is as follows:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Database encryption: Stored data is kept in an encrypted state.
• Access Control: Only authorized staff can access the relevant data.
• Regular security checks: Third-party security experts conduct regular system audits.
• Firewall & DDoS protection: Server-level security measures.
• Two-step verification: An additional layer of security for sensitive operations.

Your data is typically retained for up to 5 years after account closure to meet legal requirements. After that period, it is securely deleted.

As an i8999 member, you have the following rights over your own information:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can update any inaccurate or outdated information.
• Right to erasure: You can request deletion of your data under certain circumstances.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to data portability: You can receive your information in a portable format.
• Right to Object: You can object to promotional communications or profiling.

To exercise any of these rights, contact our support team. We will process your request within 30 days. Please note that we may be required to retain certain information for a specified period due to legal obligations.

The i8999 platform may occasionally reference third-party services, such as payment gateways. These services have their own privacy policies that are outside of i8999's control.

We recommend reading the privacy policy of any third-party service before using it. i8999 is not responsible for the data protection practices of third parties.

I8999 may update this Privacy Policy from time to time. Any changes will be published on this page, and the "Last Updated" date will be revised accordingly.

For significant changes, we will try to notify you via your registered mobile number or email. However, we encourage you to check this page regularly to stay informed.

Continued use of the platform after a revised policy is published will be considered acceptance of the updated privacy policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

We aim to respond to your inquiry within 48 hours. Data protection requests are processed within a maximum of 30 days.